Search results for "mobile service"
showing 10 items of 24 documents
User behaviours after critical mobile application incidents: the relationship with situational context
2015
Users occasionally have critical incidents with information systems IS. A critical IS incident is an IS product or service experience that a user considers to be unusually positive or negative. Critical IS incidents are highly influential in terms of users' overall perceptions and customer relationships; thus, they are crucial for IS product and service providers. Therefore, it is important to study user behaviours after such incidents. Within IS, the relationships between the situational context and user behaviours after critical incidents have not been addressed at all. Prior studies on general mobile use as a related research area have recognized the influence of the situational context,…
UbiRoad: Semantic Middleware for Context-Aware Smart Road Environments
2010
A smart road environment is such a traffic environment that is equipped with all necessary facilities to enable seamless mobile service provisioning to the users. However, advanced sensors and network architectures deployed within the traffic environment are insufficient to make mobile service provisioning autonomous and proactive, thus minimizing drivers’ distraction during their presence in the environment. For that, an Intelligent Transportation System, which is operating on top of numerous sensor and access networks and governing the process of mobile services provisioning to the users in self-managed and proactive way, must be deployed. Specifically, such system should provide solution…
Conceptualizing engagement in the mobile context
2016
This conceptual study answers how engagement is defined and conceptualized in the mobile service/technology context. A systematic literature review was conducted in the fields of business and human-computer interactions to achieve this objective. The 22 studies included in the final analysis are classified into two categories that distinguish the main perspectives of mobile engagement. This study demonstrates that prior research has either conceptualized mobile engagement as a behavioral activity (i.e., using or interacting with mobile service/technology) or has perceived it holistically as customer engagement that occurs in a mobile environment. Based on the analysis, it is proposed that c…
Pricing method as a tool for improved price perception
2006
In the present paper, we have explored pricing methods applied to charging mobile service customers, and the influences of the charging methods on the customers’ price perceptions. The analyses are based on the empirical data collected from Finnish mobile service markets through a quantitative postal survey in 2003. Four hypotheses were tested separately in two customer segments for examining relationship of pricing methods and price perceptions, and the factors affecting to the customers’ pricing method choices. The statistical analyses provided results suggesting that charging methods have a significant effect on customers’ price perceptions. The customers’ price perceptions were found to…
Using Sport and Wellness Technology to Promote Physical Activity: An Intervention Study among Teenagers
2019
Life-long physical activity patterns are established during teenage years. Thus, promoting physical activity for teenagers is important. Sport and wellness technology shows promise for promoting physical activity. Yet, its research with teenage populations is sparse. This intervention study focused on whether using a sport and wellness technology application could affect the physical activity intention of teenagers, its antecedents, and the antecedents’ effects on intention by using the theory of planned behavior combined with the concept of self-efficacy as a theoretical framework. The results showed no statistically significant difference between the intervention and the control group in …
Diffusion Models in Analysing Emerging Technology-based Services
2005
In this article we discuss the problems of utilizing innovation diffusion (or, adoption) models in developing scenarios for mobile commerce services in three European countries: Finland, Germany, and Greece. We are not to test the various diffusion models as such, but rather to utilise the fundamental ideas of the models in determining the prerequisites for, the status of, and the pace of diffusion of mobile services in these different market areas. The estimates would serve as a starting point and as a validity check for scenario development. The early experience at the research design phase show that the ‘mainstream’ diffusion approach is vulnerable to three factors specific to the adopti…
The effect of culture on requirements: a value-based view of prioritization
2015
This paper examines how culture affects requirements and their prioritization. We analyze the requirements of a mobile service, which were collected from Helsinki, Hong Kong, and Las Vegas. We argue that the current prioritization techniques for requirements do not sufficiently account for the cultural effects, nor does the literature offer information on ways of prioritizing such requirements according to users’ values. We see this as problematic because the literature suggests that culture should be viewed as a set of values. Our findings support the argument that we should use a value-based approach in prioritizing requirements. Furthermore, by focusing on the links between needs and val…
Performance evaluation of different techniques to estimate subjective quality in live video streaming applications over LTE-Advance mobile networks
2018
Abstract Current mobile service providers are offering Gigabit Internet access over LTE-Advanced networks. Traditional services, such as live video streaming, over wired networks are feasible on these networks. However different aspects should be taken into account due to the fast changing network conditions as well as the constrained resources of the mobile phones, in order to provide a good subjective video quality in terms of Mean Opinion Score (MOS). Our goal is to estimate and predict this subjective metric without information or reference from the original video, known as Non Reference approach. This approach is important for the Service Provider from a practical point of view, becaus…
Dynamics of price sensitivity among mobile service customers
2005
PurposePrice sensitivity is one of the key factors affecting to companies pricing choices. Yet in mobile services sector business practitioners are facing problems in pricing decisions as they are short of knowledge on their customers’ price sensitivity levels and dynamics. Therefore this study aims to focus on this unexplored field in order to provide more accurate tools for mobile service providers to price their services more effectively.Design/methodology/approachThis study is conducted on Finnish mobile services markets. The focus is on examining how customers’ price sensitivity differs between different customer segments and which factors affect to the price sensitivity levels. The sa…
Intentions to use mobile services: Antecedents and cross-service comparisons
2005
- This article develops and tests a model to explain consumers' intention to use mobile services. Through triangulating theories from the diverse fields of information systems research, uses and gratification research, and domestication research, the authors put forth an integrated model that explains intention to use mobile services. The model proposes four overall influences on usage intention: motivational influences, attitudinal influences, normative pressure, and perceived control. The authors study the type of interactivity and process characteristics associated with the service that moderate the effects on the relationship between the proposed antecedents and usage intention. The res…